Tell us what you are trying to build

The problem, the constraint and the deadline. "Our checkout drops 40% of users at the payment step, we cannot change payment provider until March, and we need this fixed before the autumn season" tells us more than three pages of requirements. If you have analytics access, a Search Console property or an existing brief, say so — but do not wait until you have assembled a perfect document.

Both, but honestly: the smallest projects are often better served by a good freelancer or an off-the-shelf platform than by an agency, and we will tell you when we think that is the case. What we are genuinely good at is work that spans disciplines — where design, engineering and search all have to agree — because that is where single-discipline suppliers tend to produce expensive rework.

Within one working day, from someone who would actually be involved in the project rather than a sales role. If your enquiry is outside what we do, we will say so in that first reply rather than booking a call to say it.

Yes, and we will not ask for anything commercially sensitive before one is in place. Send the shape of the problem first — you rarely need to disclose anything confidential to establish whether a conversation is worth having.

No. The first conversation and the scoping document that follows it are free. Paid work begins only once a written scope has been agreed by both sides. If a project needs a genuine discovery phase to be scoped responsibly, we will say that up front rather than guessing at a number.